Below FAQ's are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to customercare@waronescosmetics.com.
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- Skincare Questions
- Product Based Questions
- Shipping & Orders
- Technical & Website
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- Miscellaneous FAQs
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Skincare Questions
Q: How do I choose the right Warones product for my skin type?
Each product description on our website provides details on which skin types it is best suited for. If you're unsure, feel free to reach out to our customer support team for personalized recommendations based on your skin type and concerns.
Q: Are Warones products suitable for acne-prone skin?
Yes! Many of our products, such as the Apricot with Walnut Scrub, are designed to address acne-prone skin. Look for products that specifically mention acne, excess oil control, or clogged pores in their descriptions.
Q: Are Warones products safe for sensitive skin?
While most of our products are formulated to be gentle, we always recommend performing a patch test before using any new product, especially if you have sensitive skin.
Q: What age group are your products suitable for?
Our products are suitable for all age groups. Whether you're in your teens dealing with acne or in your 30s focusing on radiance and anti-aging, you'll find products that suit your needs.
Q: What types of skin are Warones products suitable for?
Our products are formulated for a variety of skin types. Each product description indicates which skin type it is best suited for, such as normal, dry, oily, combination, or acne-prone skin. Be sure to check the product details to find the best fit for your skin's needs.
Product Based Questions
Q: What ingredients are used in the Apricot with Walnut Scrub?
Our scrub is enriched with natural apricot extract and finely milled walnut particles to provide gentle exfoliation, remove dead skin cells, and leave your skin looking refreshed and radiant.
Q: Are your products free from harmful chemicals?
Yes! All Warones products are free from parabens, sulfates, phthalates, and other harmful chemicals. We prioritize clean, safe, and effective ingredients for the best skincare experience.
Q: Are your products vegan and cruelty-free?
Yes, Warones products are 100% cruelty-free, and many of them are vegan. We do not test on animals and are committed to ethical beauty practices.
Q: How long does it take to see results with Warones products?
While exfoliators like scrubs provide immediate results (smoother, brighter skin), other products such as serums and creams typically take 2-4 weeks of regular use to show noticeable improvements.
Shipping & Orders
Q: How do I track my order?
Once your order is shipped, we will send you a confirmation email with tracking details. You can use this information to track your order in real-time.
Q: Do you offer international shipping?
Currently, Warones products are available for shipping within India only. However, we are working on expanding our shipping options for international customers soon!
Q: What is your return policy?
We accept returns on unused and unopened products within 15 days of purchase. If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the package for assistance. For more details, visit our Returns & Refunds page.
Q: How long does it take to process and ship my order?
Orders are typically processed within 2 business days and delivered within 3-7 business days, depending on your location.
Technical & Website
Q: I forgot my password. How can I reset it?
You can easily reset your password by clicking on the “Forgot Password?” link on the login page. Enter your registered email address, and we will send you instructions to reset your password.
Q: How do I update my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible at customercare@waronescosmetics.com. If the order hasn’t been shipped yet, we’ll be able to update it for you.
Q: What payment methods do you accept?
We accept all major credit and debit cards, UPI, and popular mobile wallet services such as Paytm and Google Pay.
Q: How can I subscribe to the Warones newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our every page. Stay updated on new arrivals, exclusive offers, and tips!
Help & Support
Q: How can I contact customer support?
You can reach our customer support team via email at customercare@waronescosmetics.com or by calling +917777908425. Our support team is available from Monday to Saturday, 10 AM to 8 PM IST.
Q: What do I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact us immediately at customercare@waronescosmetics.com with your order details and photos of the product. We will resolve the issue as soon as possible.
Q: Do you offer gift cards?
Yes! We offer digital gift cards that make perfect gifts for loved ones. You can choose a custom amount, and the gift card will be emailed directly to the recipient.
Miscellaneous FAQs
Q: Are there any discounts or promotions available?
Yes! We run regular promotions and seasonal discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers.
Q: Do you have a loyalty program?
We’re excited to announce that a loyalty program is coming soon! Stay tuned for details on how you can earn points and enjoy rewards with every purchase.
Q: Can I use Warones products during pregnancy?
While many of our products are safe for use during pregnancy, we recommend consulting with your healthcare provider before incorporating new skincare products into your routine.
